Customers may request cancellation before an order has been processed or dispatched, subject to the final order-processing rules.
Because a QR product may be uniquely generated or activated for a customer, activated/customised products may not be eligible for cancellation or refund except where required by applicable law or where the product is defective.
If a paid Call Masking service is included as a subscription or service plan, its cancellation, renewal and refund terms should be clearly displayed before purchase.
For a damaged, defective or incorrect product, the customer should contact support within the period specified by Geolink Private Limited after delivery and provide the required order details/evidence.
Approved refunds will be processed through the applicable payment method according to the final payment and refund procedure.
Exact cancellation period, replacement window, shipping charges, Call Masking subscription terms and refund-processing period must be finalized before publication.
